Privacy Policy

Version 1.0 Effective February 24, 2026 Updated February 24, 2026

1. Introduction

At Lux Travely, your privacy isn't just a policy — it's a promise. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform and services. We are committed to transparency and to giving you control over your data.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and profile photo.
  • Payment Details: Credit/debit card information, billing address (processed and stored by our PCI-compliant payment processor — we never store full card numbers).
  • Trip Preferences: Preferred vehicle types, language, accessibility needs, and saved addresses.
  • Communications: Messages you send through our in-app chat, support tickets, and feedback forms.

2.2 Information Collected Automatically

  • Location Data: Pickup and drop-off coordinates, real-time GPS data during an active ride (with your consent).
  • Device Information: Device type, operating system, browser version, unique device identifiers, and app version.
  • Usage Analytics: Pages viewed, features used, session duration, and interaction patterns — all collected in aggregate and anonymized form.
  • Cookies & Tracking: We use essential cookies to maintain your session and optional analytics cookies to improve our service. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We use your information exclusively for the following purposes:

  • Service Delivery: Processing bookings, matching you with Driver Partners, providing real-time trip tracking, and generating receipts.
  • Safety & Security: Verifying identity, detecting fraud, conducting background checks on Driver Partners, and maintaining platform integrity.
  • Personalization: Remembering your preferences, suggesting routes, and tailoring promotions to your travel habits.
  • Communication: Sending booking confirmations, ride updates, safety alerts, and (with your consent) promotional offers.
  • Legal Compliance: Meeting regulatory requirements, responding to lawful requests, and protecting our legal rights.

4. Information Sharing

We never sell your personal information. We share data only in the following limited circumstances:

  • Driver Partners: Your first name, pickup location, and trip details are shared with your assigned Driver Partner to fulfill your booking.
  • Payment Processors: Encrypted payment data is shared with PCI-compliant processors (e.g., Stripe) to complete transactions.
  • Corporate Accounts: If you travel under a corporate account, trip summaries and billing information are shared with your organization's designated administrator.
  • Legal Obligations: We may disclose information when required by law, subpoena, or court order, or to protect the safety of our users and the public.
  • Service Providers: Trusted third-party vendors who assist with analytics, customer support, and marketing — all bound by strict data-protection agreements.

5. Data Retention & Security

We retain your personal data only as long as necessary to provide the Service and fulfill the purposes outlined in this policy, or as required by law. Typical retention periods include:

  • Account data: Retained while your account is active, plus 2 years after deletion for legal compliance.
  • Trip records: Retained for 7 years for tax and regulatory purposes.
  • Support conversations: Retained for 3 years, then anonymized.

We protect your data using industry-leading security measures, including AES-256 encryption at rest, TLS 1.3 in transit, regular penetration testing, and SOC 2 Type II compliance.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete your account and associated data ("Right to be Forgotten").
  • Port your data to another service in a machine-readable format.
  • Restrict or Object to certain processing activities.
  • Withdraw Consent at any time for consent-based processing.

To exercise any of these rights, contact us at privacy@luxtravely.com. We will respond within 30 days.

7. Children's Privacy

Lux Travely does not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected data from a minor, we will promptly delete it.

8. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we'll revise the "Effective Date" at the top of this page and notify you of material changes via email or in-app notification.

9. Contact Our Privacy Team

  • Email: privacy@luxtravely.com
  • Data Protection Officer: dpo@luxtravely.com
  • Mail: Lux Travely LLC, Attn: Privacy Team, 350 Fifth Avenue, Suite 4800, New York, NY 10118
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